Agello - Magione - Perugia in Umbria
400 sqm
Distances and driving time
Distances and driving time
August 4, 2025
Family with older children
United Kingdom
The Villa was lovely, as was the pool and garden. It was let down by a huge lack of care about the basics. There was a lack of attention to detail. Coffee maker and kettle were provided, but where they were positioned in the kitchen meant that there was nowhere to plug them in. We had to move them to on top of the washing machine in room off the kitchen. The largest glasses provided held 150ml, not enough for a proper drink of anything. They left a bottle of wine for us but no cork screw or bottle opener, and when we asked for one it took 2 days for one to be delivered. There was nothing left in the kitchen, not even salt and pepper, and there was only one cooking knife which was blunt. The cutlery was mismatched and poor quality. The air conditioning was the last straw. When we arrived we were given the controllers for the air con. (In the paper work there was mention of an extra charge for aircon.) No mention was made of the cost at this time. The afternoon before we left we got a text asking for €210 in cash for the air con. When we said we didn’t have that amount of cash we were told to go to an ATM. We asked where the nearest one was and they said probably in the nearest town a 15 minute drive away. This was 4pm. We refused and so they accepted a bank transfer. If you are going to ask for cash you should warn people in advance.
La taverna in Perugia. Umbria Jazz
Thank you very much for choosing To Tuscany for your recent stay and for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the villa itself, particularly the pool and garden. We are sorry to learn that some of the details did not fully meet your expectations. We have shared your comments with the villa’s owner and reminded them of our essential items list to ensure these points are addressed. Your feedback will help us improve the service for future guests. We also apologise that you were not aware that the air conditioning was to be paid onsite in cash. This is something we have reviewed and revised during the season, and it is now clearly communicated to all guests prior to their stay. We hope to see you in Tuscany again soon.